---
name: Exult RC Phone Routing Map
description: RingCentral IVR routing, ring groups, front desk extensions, and known issues for Exult Healthcare
type: reference
---

## Main Numbers (patients dial these)
- +14697140006 = MainCompanyNumber → IVR "Exult Line" (ext 3001) or "MDPA Main" (ext 2000)
- +19723694220 = CompanyNumber → IVR
- +19038920751 = CompanyNumber (903 = Sherman area)

## Front Desk Extensions
- Ext 104 = Kendra Geller = +14694364282 (Gautam uses this phone)
- Ext 102 = Bianca MA = +14694364356
- Ext 203 = 4th phone = +14694364279

## IVR Routing
- "Exult Line" (3001): Key 1 → Kendra (104) directly. Key 2 → "All Line Pick Up" ring group
- "MDPA Main" (2000): Key 1 & 2 → "All Line Pick Up" ring group
- After hours: Voicemail

## Ring Group Issue (as of 2026-04-02)
"All Line Pick Up" (ext 55) is set to ROTATING mode with 7 agents, most offline:
1. Teegan Goss (402) - offline
2. MDPA 1 Sherman (111) - no answer
3. Bianca MDPA CheckIn (101) - offline
4. Kendra Geller (104) - ONLY ONE ANSWERING (Gautam)
5. Bianca MA (102) - no answer
6. Salena Front Desk (202) - IP Phone Offline
7. 4th phone (203) - no answer

20 sec timeout per agent = 60+ sec delay before Gautam's phone rings. Max hold: 180 sec. Proposed fix: route directly to ext 104, or remove dead extensions. Gautam said "Don't make changes yet."

## Provider Columns (AMD scheduler reference)
- 3325: DR. DEEPIKA BHARGAVA (M) = "Doctor B"
- 3366: NGOMENI MBILIKIRA = "Mr. Ngomeni"